Terms of Service
These terms govern the OEM/ODM manufacturing cooperation between CableTix and our customers. Please read carefully before placing an order or entering into a partnership agreement.
Last updated: June 2025
Cooperation Scope
1.1 Applicable Parties
These Terms of Service ("Terms") apply to all OEM/ODM manufacturing cooperation, private label solutions, and product supply agreements between CableTix ("Manufacturer") and any purchasing company, brand owner, distributor, importer, or procurement entity ("Customer"). Accessing our services or placing an order constitutes acceptance of these Terms.
1.2 Scope of Services
CableTix provides the following services within the scope of this agreement:
- OEM/ODM manufacturing of cable ties, fastening solutions, and related cable management products
- Private label solutions including custom branding, packaging, labeling, and retail-ready packaging
- Product customization including size, color, material, tensile strength, and packaging configurations
- Engineering support including material selection, product optimization, and rapid prototype development
1.3 Geographic Coverage
CableTix serves customers worldwide, with primary markets in Europe, North America, South America, the Middle East, and Southeast Asia. All cooperation is subject to applicable international trade regulations and export/import requirements of the Customer's jurisdiction.
Order Rules
MOQ Requirements
Minimum order quantities vary by product type and customization level. Standard products typically begin at 1,000-5,000 pcs; custom OEM projects are subject to individual quotation and mutual agreement.
Payment Terms
Standard payment terms are 30% deposit upon order confirmation and 70% balance prior to shipment. Long-term partners may be eligible for extended credit terms subject to credit review and written agreement.
Lead Times
Standard production lead time is 15-30 business days after deposit receipt and order confirmation. Custom or new tooling orders may require additional time. Confirmed lead times are stated in the purchase order.
2.4 Order Confirmation
An order is considered confirmed only upon receipt of a signed purchase order or written confirmation from the Customer and acknowledgment by CableTix. Any verbal or informal communications do not constitute a binding order commitment.
2.5 Order Modifications & Cancellations
Order modifications or cancellations must be submitted in writing. Requests received after production commencement may incur cancellation fees proportional to work completed and materials consumed. CableTix reserves the right to retain the deposit for orders cancelled after production has started.
2.6 Shipping & Delivery
Default shipping terms are FOB Qingdao/Shanghai unless otherwise agreed in writing. Risk of loss transfers to the Customer upon handover to the freight carrier. CableTix will provide shipping documents and tracking information promptly upon dispatch.
Customization Terms
3.1 Sample Development & Sample Fees
Pre-production samples are required for all new OEM/ODM projects prior to mass production. Sample fees are charged to cover engineering and material costs and are quoted on a project-by-project basis.
Sample Fee Policy
- Sample fees are fully refundable (deducted from the first production order) once the Customer places a confirmed mass production order meeting the agreed MOQ.
- If the Customer does not proceed to mass production, sample fees are non-refundable.
- Revision samples requested due to Customer-side specification changes may incur additional fees.
3.2 Tooling & Mold Development
Custom molds and tooling developed for the Customer's exclusive product designs are charged separately and quoted prior to development commencement.
Mold Ownership
Molds fully paid for by the Customer are the Customer's exclusive property. CableTix will retain physical custody of the molds for production use. Molds may be transferred upon written request after all outstanding balances are settled.
Shared / Subsidized Molds
Where CableTix subsidizes or co-invests in tooling development, the molds remain the property of CableTix. Exclusive use rights may be negotiated separately in a written agreement.
3.3 Intellectual Property & Confidentiality
CableTix treats all Customer-provided designs, specifications, branding assets, and technical data as confidential. We will not use, reproduce, or share such information with third parties without the Customer's prior written consent. Customers retain full ownership of their brand identity and proprietary design specifications.
3.4 Sample Approval & Production Authorization
Mass production commences only after the Customer provides written sample approval. Any product performance or specification issues identified after mass production that were not flagged during the sample approval stage are the Customer's responsibility.
Quality & After-Sales
4.1 Pre-Shipment Inspection
All shipments undergo CableTix's internal quality inspection prior to dispatch, including 100% visual inspection and performance sampling in accordance with ISO 9001 quality management procedures. Customers may request third-party inspection at their own cost with prior written notice.
4.2 Warranty Period
CableTix provides a 12-month limited warranty from the shipment date against manufacturing defects under normal use and storage conditions. The warranty covers defects in materials and workmanship that cause product failure under specified tensile strength and locking performance parameters.
4.3 Defect Claims & Complaint Procedure
Customers must submit quality complaints in writing within 30 days of receiving the shipment. Claims must include:
- 1 Written description of the defect with supporting photographs or video evidence
- 2 Quantity of affected units and the corresponding order/lot number
- 3 Defect rate calculated from a reasonable inspection sample
CableTix will acknowledge complaints within 3 business days and provide a resolution proposal within 10 business days. Remedies may include replacement of defective units, partial credit, or refund at CableTix's discretion based on investigation findings.
4.4 Warranty Exclusions
The warranty does not cover defects or failures arising from:
Liability & Dispute Resolution
5.1 Limitation of Liability
CableTix's total liability for any claim arising from a specific order shall not exceed the total value paid by the Customer for that order. CableTix shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to:
- Loss of revenue, profit, or business opportunity
- Damage to brand reputation or customer relationships arising from product failure
- Third-party claims, recalls, or regulatory penalties caused by Customer-specified designs
5.2 Customer Obligations & Breach
The Customer agrees to fulfill the following obligations. Failure to comply constitutes a material breach:
Payment Obligations
Timely payment of all invoices per agreed terms. Overdue payments may incur a late fee of 1.5% per month and may result in order suspension.
Specification Accuracy
Providing accurate and complete product specifications, artwork, and technical requirements. Costs arising from Customer-provided errors are borne by the Customer.
Regulatory Compliance
Ensuring that products ordered comply with all applicable laws and regulations in the destination market. CableTix is not responsible for compliance with destination-market regulations not disclosed at the time of order.
5.3 Force Majeure
Neither party shall be held liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions, transportation disruptions, or raw material supply shortages. The affected party must notify the other in writing within 5 business days of the force majeure event and take reasonable steps to mitigate its impact.
5.4 Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice. If negotiation fails, disputes shall be resolved through the following escalation process:
Direct Negotiation
Senior representatives from both parties engage in direct negotiation within 30 days of written dispute notice.
Mediation
If negotiation fails, parties may agree to engage a mutually acceptable third-party mediator to facilitate resolution.
Arbitration
Unresolved disputes shall be submitted to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC). The arbitration shall be conducted in English and Chinese, with the seat of arbitration in Beijing, China.
5.5 Governing Law
These Terms and all related agreements shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.
Acknowledgment of Terms
By placing an order or entering into a cooperation agreement with CableTix, the Customer confirms that they have read, understood, and agreed to these Terms of Service. These Terms constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior discussions or representations.
Questions About Our Terms?
Our team is ready to clarify any aspect of our service terms and discuss how we can structure a long-term OEM partnership that works for your business.
Contact Our Team